Outlook problems
Help with Outlook not opening correctly, repeated password prompts, send/receive errors, missing folders and profile issues.
EMAIL SETUP & REPAIR
Email working properly on every device.
Setup and troubleshooting for Outlook, Microsoft 365, Gmail and business email — including sending, receiving, syncing and account setup problems.
No call-out charge25+ years’ experienceLocal on-site help
QUICK ANSWER
What does email setup and repair cover?
If email works on one device but not another, messages will not send, Outlook keeps asking for a password or a new account needs setting up, I can work through the account and device settings with you.
COMMON PROBLEMS
Support focused on the problem you actually have
Clear diagnosis first, then the simplest sensible fix or next step.
Microsoft 365 email
Setup and troubleshooting for Microsoft 365 mailboxes on Windows PCs, laptops, phones and tablets.
Gmail setup
Add Gmail to supported email apps and devices, fix common sync issues and make sure the right account is being used.
New device email setup
Configure existing email accounts on a replacement computer, phone or tablet and confirm that sending and receiving work.
Business email accounts
Practical help connecting domain-based email accounts and getting staff devices configured consistently.
Email sync issues
Troubleshoot mail that is missing, delayed, duplicated or not staying in sync between multiple devices.
EMAIL SETUP & REPAIR
HOW I WORK
Email problems often involve the account and the device together.
- I check the email account, the app and the device configuration rather than changing settings at random.
- Where possible, I keep the existing mailbox structure and explain any changes before I make them.
- For small businesses, I can help keep email setup consistent across PCs, phones and tablets so staff can get back to work quickly.
WHAT HAPPENS NEXT
Simple from first call to finished job
1
Tell me the symptoms
Explain what is happening in your own words. You do not need to know the technical cause.
2
I diagnose the cause
I check the likely causes in a sensible order and explain what I find in plain English.
3
Fix or clear next step
Where practical I fix it on-site. If parts or extra work are needed, you get the options before proceeding.
LOCAL SUPPORT
Reading, Woodley and nearby Berkshire areas
Based in Woodley and providing on-site IT support across Reading, Earley, Lower Earley, Winnersh, Wokingham, Caversham and nearby areas. Same-day or next-day appointments are available where possible.
Check availabilityCLEAR PRICING
No call-out charge
£75
First hourDiagnosis, troubleshooting, setup or repair time.
£35
Each additional 30 minutesOnly when more time is needed and agreed.
QUESTIONS ANSWERED
Frequently asked questions
Can you set up Outlook for me?
Yes. I can configure supported Outlook and Microsoft 365 accounts and troubleshoot common sending, receiving and sign-in problems.
Can you help if my email works on my phone but not my computer?
Yes. That usually points to an app, account or device configuration issue, and I can compare the working setup with the problem device.
Do you support Gmail?
Yes. I can help set up Gmail on computers, phones and tablets and troubleshoot common syncing or sign-in issues.
Can you set up business email on several devices?
Yes. I can help configure existing business email accounts across supported PCs, laptops, phones and tablets.
Can you recover a forgotten email password?
I cannot bypass account security, but I can guide you through the provider’s legitimate account recovery process and help update devices after access is restored.
How much does email support cost?
The first hour is £75 with no call-out charge. Additional time is £35 per 30 minutes if required and agreed.
NEED HELP?
Tell me what your computer is doing.
I’ll help you work out the sensible next step.