Malware & unwanted software
Scan for and remove common malicious or unwanted software that may be affecting Windows performance or behaviour.
VIRUS & MALWARE REMOVAL
Clean up suspicious software and take back control.
Help with malware, browser hijackers, unwanted programs, persistent pop-ups and suspicious PC behaviour — followed by practical steps to reduce the chance of it happening again.
No call-out charge25+ years’ experienceLocal on-site help
QUICK ANSWER
What should I do if my PC has a virus?
If your PC suddenly shows aggressive pop-ups, unwanted browser changes, unknown programs, fake security warnings or unusual performance, stop entering sensitive information and get the machine checked. I can inspect and clean common Windows malware and unwanted software problems.
COMMON PROBLEMS
Support focused on the problem you actually have
Clear diagnosis first, then the simplest sensible fix or next step.
Browser hijackers
Fix altered search engines, unwanted extensions, redirecting pages and persistent advertising where caused by unwanted software.
Fake security alerts
Investigate suspicious pop-ups or warnings that try to pressure you into calling a number, paying money or installing software.
Slow or unusual behaviour
Check whether sudden slowness, high resource use or unexpected programs are linked to malware or another underlying problem.
Security clean-up
Apply legitimate updates, remove unnecessary software and review practical security settings after the immediate problem is resolved.
Safer-use advice
Explain simple steps for passwords, updates, downloads, browser use and backups without turning the visit into a technical lecture.
VIRUS & MALWARE REMOVAL
HOW I WORK
Removal is only half the job.
- Cleaning the obvious infection is important, but so is checking how it arrived and what else may have changed.
- I review common persistence points, browser settings, installed software and Windows security status as part of the clean-up.
- If there is any reason to suspect an online account has been compromised, I will explain the legitimate steps to secure that account separately.
WHAT HAPPENS NEXT
Simple from first call to finished job
1
Tell me the symptoms
Explain what is happening in your own words. You do not need to know the technical cause.
2
I diagnose the cause
I check the likely causes in a sensible order and explain what I find in plain English.
3
Fix or clear next step
Where practical I fix it on-site. If parts or extra work are needed, you get the options before proceeding.
LOCAL SUPPORT
Reading, Woodley and nearby Berkshire areas
Based in Woodley and providing on-site IT support across Reading, Earley, Lower Earley, Winnersh, Wokingham, Caversham and nearby areas. Same-day or next-day appointments are available where possible.
Check availabilityCLEAR PRICING
No call-out charge
£75
First hourDiagnosis, troubleshooting, setup or repair time.
£35
Each additional 30 minutesOnly when more time is needed and agreed.
QUESTIONS ANSWERED
Frequently asked questions
What are common signs of malware?
Unexpected pop-ups, browser redirects, unknown programs, fake security alerts, unusual slowness and settings changing without permission can all be warning signs.
Should I keep using the PC if I think it has a virus?
If the behaviour looks suspicious, avoid entering passwords, banking details or other sensitive information until the computer has been checked.
Can you remove browser hijackers and pop-ups?
Yes. I can deal with many common unwanted browser extensions, redirects and adware problems on Windows PCs.
Will you install legitimate security updates afterwards?
Where appropriate, I can help bring Windows and security software up to date and explain sensible protection settings.
Can you guarantee every infection can be removed without reinstalling Windows?
No. Most common problems can be cleaned, but badly compromised or damaged systems may need a more extensive repair or Windows reinstall. I will explain that before proceeding.
How much does malware removal cost?
Support starts at £75 for the first hour with no call-out charge. If more time is required, it is £35 per additional 30 minutes and agreed with you first.
NEED HELP?
Tell me what your computer is doing.
I’ll help you work out the sensible next step.